RETURNS & REFUNDS

1. Custom-Made Products — No Returns or Refunds

All TradexCo products are custom-designed and manufactured to your exact specifications. Due to the bespoke nature of our products, we do not offer returns, refunds, or exchanges on any custom-made items. This includes all team uniforms, club merchandise, playing kits, training wear, and any other personalised products.

2. No Change of Mind Returns

We do not accept returns or provide refunds for change of mind, incorrect sizing selected by the customer, or dissatisfaction with colour variations that fall within normal manufacturing tolerances. Please ensure you consult our size guide and confirm all design details before placing your order.

3. Faulty or Defective Products

If you believe your product has a manufacturing defect or fault, please contact us to discuss within 7 days of receiving your order. All claims are assessed on a case-by-case basis. We may request photos or the return of the item for inspection before determining the appropriate resolution.

• Contact us within 7 days of delivery to report any faults
• Provide clear photos of the defect along with your order number
• All claims are reviewed and resolved at our sole discretion
• Resolution may include repair, replacement, or store credit — refunds are not guaranteed

4. Incorrect Orders

If we have made an error with your order (wrong product, incorrect printing, etc.), please contact us to discuss as soon as possible. We will work with you to resolve the issue, which may include reprinting or replacing the affected items at no additional cost.

5. Pre-Order & Sale Items

Pre-order items and sale items are strictly non-refundable and non-exchangeable under any circumstances. By placing a pre-order or purchasing a sale item, you acknowledge and accept this condition.

6. Shipping Costs

Shipping costs are non-refundable. In the event that a replacement is issued for a faulty product, TradexCo will cover the cost of shipping the replacement item.

7. How to Contact Us

For any questions, concerns, or claims regarding your order, please contact us to discuss. Our team will review your enquiry and respond as soon as possible.

• Email: info@tradexco.com.au
• Phone: 1800 956 711
• We aim to respond to all enquiries within 1-2 business days

8. Australian Consumer Law

Nothing in this policy is intended to limit your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to the remedies available under the law. For minor failures, we will resolve the issue at our discretion. Please contact us to discuss if you believe your consumer rights apply.

Contact Us

If you have questions about this policy, please contact us at:

Email: info@tradexco.com.au
Phone: 1800 956 711
Address: 17 Ovata Drive, Tullamarine VIC 3043, Australia